Safe Dining at The Ferryhill House Hotel

Welcome back to The Ferryhill House Hotel.

Of course, our main priority is the safety and wellbeing of our customers and staff and as such as we have created house guidelines to adhere to – click below to read in full. Before your visit please make yourself familiar with our guidelines and the key information below.

Failure to adhere to our measures may result in your group being asked to leave the premises.

The Scottish Government have issued guidance for customers visiting hospitality premises. They explain what you should do and what to expect when you visit them.

Please note for bookings-

We will be following the current Government guidance and from Monday 14th September, you will be able to meet people from no more than 1 other household at a time in a group of no more than 6 people (Children under 12 from the 2 households do not need to maintain physical distance and do not count towards the total number of people at the gathering). This applies to both outdoor and indoor gatherings.

Face coverings must be worn while customers are not at their table (Entering the building, visiting restrooms or at any other time while moving around the venue).

Remember FACTS for a safer Scotland:

F – Face coverings. These should be used in shops and on public transport (buses, trains and taxis)
A – Avoid crowded places.
C – Clean your hands frequently, using water and soap whenever possible.
T – Two metres – observe physical distancing.
S – Self-isolate and book a test if you are suffering from COVID-19 symptoms.

BOOKINGS

We will have online booking facilities for all areas.

Bookings will be available from Wednesday 26th August – please adhere to Scottish Government rules in respect to meeting others - we ask you to act responsibly at all times.

In order to welcome as many as possible, we have time limits on tables at busy times but where possible we will allow you to remain. Booking is highly recommended to ensure you secure a table. Please arrive at your confirmed arrival time - if you are late, we will have the right to release your table. It may not be possible to fulfil specific table requests at this time.

Click above to make your bookings – in line with Government guidance we are obliged to pass your contact details should it be required to assist with NHS Test and Protect.

CAR PARK

Access to the car park will be limited from Wednesday 26th August due to our marquee and extended seating area. The car park is now only available for disabled and elderly customers.

SERVICE

Our initial opening hours are as follows:

Restaurant –
Mon – Friday: 12noon to 2.30pm, 5pm to 8.30pm
Saturday: 12noon to 8.30pm
Sunday: 12noon to 8pm

Bar (table service only) -
Mon to Thursday: 12noon to 2.30pm, 5pm to 8.30pm (Drinks until 11pm)
Friday: 12noon to 8.30pm (Drinks until 11pm)
Saturday: 12noon to 8.30pm (Drinks until Midnight)
Sunday: 12noon to 8pm (Drinks until 11pm)

Outside Terrace –
12- 10pm daily with food served:
Mon – Friday: 12noon to 2.30pm, 5pm to 8.30pm
Saturday: 12noon to 8.30pm
Sunday: 12noon to 8pm

Your dedicated server will be with you to take your order at a distance using hand held ordering devices – please do not visit the bar or service areas. We will bring all food, drink and utensils to you in a safe manner – please remain seated where possible. All of our staff have been trained on all new measures in place. Due to increased safety measures and staff procedures in kitchen, there may be waits for food at certain times - please allow a little more time than normal.

Toilets will be in use with directional signage and walkway systems in place.

Card payments preferred – contactless & apple pay all accepted.

SAFE DINING

Upon visiting, you will be welcomed by our dedicated host who will guide you to your table.

Please make yourself comfortable at your table – we politely ask you not to move furniture as it has been positioned to meet social distance measures. Avoid close contact with others and observe safety signage throughout your visit.

CLEANING & SANITISING

Please read and adhere to our full Covid guidelines which have been created for your safety and make use of our hands-free hand sanitiser dispensers. Our staff will be cleaning at regular intervals with stringent procedures in place and have been trained on all covid19 policies.

WELLNESS

Please only visit if you are feeling well – please do not put others and our team at risk. We will be carrying out routine temperature checks of our staff and again employees will only be on duty if they are feeling well.

We thank you for your support during this time and we ask that we all work together to ensure we stay safe and respectful of others.

Before your visit please make yourself familiar with our guidelines and the key information - Failure to adhere to our measures may result in your group being asked to leave the premises.

(Please note - Reopening date of 26th August 2020 is subject to Government guidance)