Welcome back to Alfresco Ferryhill…we are delighted to be opening our outside terrace on Monday 6th July 2020.
Of course, our main priority is the safety and wellbeing of our customers and staff and as such as we have created house guidelines to adhere to – click below to read in full. Before your visit please make yourself familiar with our guidelines and the key information below.
Failure to adhere to our measures may result in your group being asked to leave the premises.
We will have online booking facilities which will be for our patio terraced area & tables under the marquee. We will have walk-in tables available but our host will direct you – please do not just sit at a table of your choice.
Bookings will be available from Monday 6th July – please adhere to Scottish Government rules in respect to meeting others - we ask you to act responsibly at all times.
In order to welcome as many as possible, we have time limits on tables at busy times but where possible we will allow you to remain. Booking is highly recommended to ensure you secure a table – if a queue forms, please adhere to social distancing measures. Please arrive at your confirmed arrival time - if you are late, we will have the right to release your table. It may not be possible to fufil specific table requests at this time.
Click above to make your bookings – in line with Government guidance we may be obliged to pass your contact details should it be required to assist with track and protect.
Access to the car park will be limited from Mon 6th July due to our marquee and extended seating area. The car park is now only available for disabled and elderly customers.
Our hours will be flexible and weather dependent but we hope to serve food & drinks 12noon to 9pm daily. Our social media channels will be regularly updated of details – please check in advance to avoid disappointment. Please note we will have no indoor seating at this time.
Our menu will be available to view online soon – we will have some single use menus as well - we will have some single use menus as well.
Your dedicated server will be with you to take your order at a distance using hand held ordering devices – please do not visit the bar or service areas. We will bring all food, drink and utensils to you in a safe manner – please remain seated where possible. All of our staff have been trained on all new measures in place. Due to increased safety measures and staff procedures in kitchen, there may be waits for food at certain times - please allow a little more time than normal.
Customers are not permitted access indoors to our bar & restaurant areas. Toilets will be in use with directional signage and walkway systems in place.
Card payments preferred – contactless & apple pay all accepted.
Upon visiting, you will be welcomed by our dedicated host who will guide you to your table.
Please make yourself comfortable at your table – we politely ask you not to move furniture as it has been positioned to meet social distance measures. Avoid close contact with others and observe safety signage throughout your visit.
Please read and adhere to our full Covid guidelines which have been created for your safety and make use of our hands-free hand sanitiser dispensers. Our staff will be cleaning at regular intervals with stringent procedures in place and have been trained on all covid19 policies.
Please only visit if you are feeling well – please do not put others and our team at risk. We will be carrying out routine temperature checks of our staff and again employees will only be on duty if they are feeling well.
We thank you for your support during this time and we ask that we all work together to ensure we stay safe and respectful of others.
Before your visit please make yourself familiar with our guidelines and the key information - Failure to adhere to our measures may result in your group being asked to leave the premises.
(Please note - Reopening date of 6th July is subject to Government guidance)
Why not try one of our sister venues
